Position: Oracle Fusion CX Consultant
Location: Piscataway NJ
About the Role
We are looking for an experienced Oracle Fusion CX Consultant to lead implementation and support work for a customer engagement. You will work directly with business stakeholders to design, configure and deliver Oracle CX solutions across Sales and/or Service.
Key Responsibilities
Gather business requirements and convert them into functional designs and configuration in Oracle Fusion CX
Configure CX Sales (leads, opportunities, accounts, contacts, territories, forecasting, quotas) and/or CX Service (service requests, queues, assignment rules, SLAs, knowledge)
Extend the application using Application Composer, Groovy scripting, and Visual Builder Studio (Redwood UX)
Work on integrations with ERP and other systems using REST/SOAP APIs and Oracle Integration Cloud (OIC)
Handle data migration using File-Based Data Import (FBDI) and import management
Build reports and dashboards using OTBI and BI Publisher
Manage roles, security and user setup
Support testing (SIT, UAT), go-live, and post-go-live hypercare
Prepare documentation: requirements, design documents, configuration workbooks, and training material
Work with US-based team members and customers across time zones
Required Skills
8-10 years of IT experience, with 5+ years hands-on in Oracle Fusion CX (Sales and/or Service)
At least 2 full-cycle Oracle Fusion CX implementations
Strong experience with Application Composer, Groovy, and Visual Builder Studio
Working knowledge of OIC, REST APIs, and FBDI
Experience with OTBI / BI Publisher reporting
Strong communication skills and experience in client-facing roles
Nice to Have
Oracle Fusion CX Certified Implementation Professional (Sales or Service)
Exposure to CPQ, Subscription Management, Field Service, or Eloqua
Experience with Oracle Siebel or legacy CRM to Fusion CX migrations
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