Job Description

Ready to make history and inspire visitors? The Oglebay Institute Museum is seeking a dynamic and enthusiastic part-time Customer Service Representative to join our team. If you have a passion for art, history, and providing exceptional visitor experiences, this is the perfect opportunity for you! Apply today and be part of a legacy that celebrates the past while embracing the future.

Hours/Week

Generally, works 14 - 21 hours per week. This may include day, evening, and/or weekends and subject to change seasonally. Must be flexible.

Pay Rate: $8.75/hour

Job Purpose

The Customer Service Representative is tasked with executing all customer service functions at the museum. This role necessitates engaging with the public in an efficient manner ensuring a positive experience for all visitors. The employee must possess fundamental computer literacy to manage various administrative tasks, demonstrate initiative in addressing visitors’ needs and inquiries, and exercise sound judgment in resolving any issues that may arise. An understanding of museum practices, policies, and organizational structure is essential to provide accurate information and support to visitors.

Essential Job Duties

• Prepares the Museum for opening and closing (i.e., setting up cash register for beginning of day, balancing cash drawer at close of day, turning on lights, etc.)
• Serves as greeter for visitors to the Museums and collects admission fees.
• Takes reservations and collects fees for Museums events such as classes, programs, and tours as well as membership contributions for Oglebay Institute.
• Maintains an accurate record of daily attendance/participation figures and tabulates daily, weekly, and monthly.
• Maintains an accurate daily record of monies received at the reception desk.
• Receives and directs incoming calls. Takes messages as needed.
• Informs the Assistant Director of Museums, or the museum's Curator, of any problems he/she observes related to the museums’ structures or collections such as leaks, damage, etc.
• Keeps self-apprised of event calendars provided for the departments of Oglebay Institute and Oglebay Park.
• Serves as information resource for all Oglebay Institute programs.
• Adheres to all organizational policies, procedures, and guidelines.
• On occasion, other duties may be required to meet the needs of the organization.

Physical Demands

The employee must have the mobility to navigate the institute's premises, including standing, walking, and occasionally using stairs. Must have the ability to lift and carry materials as needed, maintain manual dexterity for handling paperwork and operating computer systems, and have adequate visual and auditory abilities for effective communication with customers. While much of the role involves active engagement, there may be occasions requiring extended periods of sitting.

Work Environment

The employee works within both indoor and outdoor settings, facilitating interactions with patrons during various institute events and activities. While the role primarily involves customer engagement and administrative tasks, individuals should be prepared for occasional manual tasks, such as lifting and carrying materials.

Qualifications

Education and Experience: Must have a high school diploma or GED. Must have prior experience in customer service roles. Basic computer and data entry skills, including proficiency in Microsoft Office applications.

Oglebay Institute is an Equal Opportunity Employer including disability and protected veteran status

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