Job Summary:
The 3PL Warehouse Manager is responsible for overseeing all aspects of warehouse operations, ensuring efficiency, accuracy, and compliance with company policies and client requirements.
This role will manage inventory, optimize workflows, lead the warehouse team, and ensure customer satisfaction by maintaining high service levels.
Key Responsibilities:
Warehouse Operations Management:
o Oversee daily warehouse operations, including receiving, storage, order
fulfillment, and shipping.
o Develop and implement strategies to optimize warehouse efficiency and
productivity.
o Ensure compliance with safety regulations, company policies, and industry
standards.
o Monitor and maintain accurate inventory levels, conducting regular audits.
o Implement and oversee warehouse management system (WMS) usage for
operational accuracy.
o Coordinate inbound and outbound shipments, working with transportation
providers and clients.
Team Leadership & Development:
o Recruit, train, and mentor warehouse staff to maintain a high-performance team.
o Assign tasks and monitor staff performance, providing feedback and coaching as
necessary.
o Foster a positive work environment with strong communication and teamwork.
o Enforce adherence to standard operating procedures (SOPs) and company
policies.
Customer & Client Relations:
o Serve as the primary point of contact for clients regarding warehouse
operations.
o Ensure client SLAs and service level expectations (SLEs) are met or exceeded.
o Address client concerns and provide timely resolutions to operational
challenges.
o Generate and analyze reports on warehouse performance metrics for clients and
stakeholders.
Continuous Improvement & Cost Management:
o Identify areas for process improvement and implement best practices.
o Optimize space utilization, labor efficiency, and operational costs.
o Implement automation and technology solutions where applicable.
o Analyze warehouse expenses and recommend cost-saving initiatives.
Health & Safety Compliance:
o Maintain a safe working environment by ensuring adherence to OSHA and
workplace safety guidelines.
o Conduct safety training and enforce proper handling of materials and equipment.
o Investigate workplace incidents and implement corrective and preventive actions
(CAPA).
Qualifications:
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field preferred.
- 5+ years of experience in warehouse management, preferably within a 3PL environment.
- Strong leadership and team management skills.
- Knowledge of warehouse management systems (WMS) and inventory control processes.
- Experience with shipping, receiving, and transportation logistics.
- Ability to analyze data and implement operational improvements.
- Excellent communication, problem-solving, and organizational skills.
- Familiarity with OSHA safety standards and compliance.
Key Performance Indicators (KPIs):
- On-time order fulfillment rate
- Inventory accuracy
- Warehouse productivity metrics
- Client satisfaction scores
- Safety compliance and incident rates.
Working Conditions:
- Salary: $70,000 - $85,000 (based on experience)
- Full time On-Site Employment
- Location: Secaucus, NJ
- Hours: M-F, 8AM to 5PM
- This position may require occasional travel to various 3PL provider locations.
- Ability to work in a fast-paced, high-pressure environment.
- Must be able to work flexible hours to accommodate different time zones and operational demands.
Compensation and Benefits:
- Health, Dental, Vision Insurance – 100% coverage for you and family
- 401(K) Company Match
- Free Daily Lunch Catering
- Annual performance-based incentives
- Certification Recognition Program
- Fitness Center Membership Subsidy Program
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