This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Liability Claims Adjuster – General Liability based in the United States. The Senior Liability Claims Adjuster will independently manage moderate to complex general liability claims, from initial investigation through negotiation and final resolution. This remote position focuses on premises liability and bodily injury exposures, including claims involving hospitality, entertainment, recreation, retail, and other customer-facing industries. You will evaluate liability, damages, coverage, and financial exposure while developing effective resolution strategies and maintaining appropriate reserves. A significant part of the role involves managing litigated claims, collaborating with defense counsel, and coordinating with clients and external partners. You will also deliver responsive client service, maintain accurate documentation, and ensure compliance with applicable regulations and claim-handling standards. This opportunity is well suited to an experienced claims professional who values independent decision-making, thoughtful negotiation, and high-quality outcomes in a collaborative, service-oriented environment. Accountabilities - Independently investigate, evaluate, negotiate, and resolve moderate to complex general liability claims in accordance with company standards, client requirements, and applicable laws. - Analyze liability, damages, coverage, and overall exposure to establish appropriate claim strategies and determine the most effective path to resolution. - Establish and manage claim reserves within assigned authority levels, providing timely and well-supported reserve recommendations as circumstances change. - Manage litigated claims throughout the claim lifecycle, coordinating closely with defense counsel, vendors, and other external partners to support effective outcomes. - Negotiate settlements and claim resolutions within delegated authority and established claim-handling guidelines.
- Communicate proactively and professionally with clients, claimants, attorneys, and other stakeholders, providing timely updates and addressing questions throughout the claims process. - Maintain complete and accurate claim files, documentation, reports, and diary activities to support timely progression, accountability, and compliance. - Deliver exceptional customer service while building and maintaining strong client relationships and supporting positive claim outcomes. - Ensure consistent adherence to corporate claim standards, client-specific handling instructions, and applicable regulatory requirements. - Contribute to effective claim reviews and client consultations, supporting continuous improvement in service quality, responsiveness, and claim management. Requirements: - At least 5 years of experience handling general liability and/or multiline property and casualty claims. - Demonstrated ability to independently manage moderate to complex general liability claims with minimal supervision. - Substantial experience managing litigated claims, including active involvement in litigation strategy, coordination with defense counsel, and claim resolution. - Strong knowledge of premises liability and bodily injury claims, including liability analysis, damages evaluation, coverage considerations, and exposure assessment. - Proven negotiation skills and the ability to develop sound resolution strategies while managing reserves within assigned authority. - Excellent written and verbal communication skills, with the ability to communicate effectively with clients, claimants, attorneys, and business partners. - Strong analytical, organizational, and problem-solving abilities, with attention to detail and the capacity to manage multiple active claims.
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