Job Description

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Overview/Basic Function

The Nail Technician administers professional nail treatments to our guests. They must have a thorough knowledge of numerous modalities, posses a general understanding of body treatments and be willing to train in our spa’s specific nail treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests. They must hold and maintain a current city nail technician license.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
• Providing nail treatments in accordance with Asaya Spa standards.
• Follow all spa policies and procedures related to spa services, record-keeping, clientele, equipment and environment.
• Be flexible with your schedule, supporting the needs of the spa.
• Educate, inform and promote spa services to spa clients and employees. Including spa retail product recommendations to clients.
• Inform Lead Therapist of any member concerns, equipment or supply issues.
• Communicate and develop good working relationship with spa staff, and Hotel employees, members and repeat guests.
• Reports all client complaints to Spa Management.
• Ensure that safety procedures are practiced, and any concerns are communicated immediately to the Spa Director.
• Assist with special events and perform other duties as assigned by the Senior Spa Technician and management.
• Fill in client history record for each client treated.
• Clean spa nail supplies and stations between clients and set up the treatment space for the next client, in accordance with Asaya Spa standard set-up requirements.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Provide excellent customer service, nail services, upgrades and experiences to all Asaya Spa guests.
• All other duties as required.

QUALIFICATIONS

• Experience: 2-3 years experience as a nail technician.
• Education:  High School Diploma or Equivalent.

General Skills

• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, while maintaining a sense of balance and calm energy.
• Resolving problems using good judgment; follow directions thoroughly; work with minimal supervision.
• Understand a guest’s service needs; provide a high level of customer service; follow and create consistent Asaya Spa ‘flow’; maintain confidentiality of guest information and pertinent hotel data.
• Must have enthusiasm and possess excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication and listening skills, as well as basic computer knowledge.
• Must be a team player.

Technical Skills

• Trained and practice natural nail, nail extensions, gel add-on and removals, nail restoration, cuticles, hand-leg-foot scrubs/masks, and forms of nail service massage.
• Language Required to speak, read and write English, with fluency in other languages preferred.
• Physical Requirements Must be able to exert physical effort in transporting up to 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
• Licenses & Certifications Certified California Board of Barbering license.

Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay:  The pay range for this position is $17.55 per hour. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education.

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