Job Description

Job Description

As trusted experts in organizational change, we enable change confidence and empower leaders and client to achieve sustainable transformation and growth through innovative strategies, high value support, and a strong community, driving impactful, people-centered change across the firm.

 

As a Marketing Delivery Lead in the Marketing Transformation office, you will be a key player in driving operational efficiency, transformation delivery,  change resiliency and adoption. You will lead the change plan activities for strategic transformation efforts through the project lifecycle, and you will serve as a trusted thought partner to project leaders, senior stakeholders/sponsors, delivering recommendations, robust implementation plans and execute support to achieve business improvement targets.  Your role will involve leveraging your deep understanding of people-centered change and process improvement principles to identify impacts, generate innovative solutions, and reduce risk. You will leverage your client management, data analytics and storytelling skills to communicate complex ideas and influence decision-making. Your ability to build and manage diverse transformation team members will be crucial in coordinating work across different parts of the department. With your proficiency in artificial intelligence foundations, you will guide the use of AI systems in process improvement initiatives. Your role will have a wide-ranging impact on our operations, financial management, and service delivery, contributing to the overall success of the Performance Marketing organization.

 

Job responsibilities

• Manage one or more fast-paced transformation projects (as a change practitioner) that drive the support and adoption of impacted stakeholder groups.
• Manage ambiguity of requests by structuring and scoping complex problems and developing strategic and tactical solutions or approaches.
• Influence and educate senior leadership during times of change.
• Support the development and implementation, of the change enablement strategy in support of projects of all sizes.
• Utilize strong facilitation skills to effectively communicate complex change strategies and changes to diverse stakeholders, influencing decision making and fostering understanding.

• Craft and deliver a compelling narrative across both written and verbal mediums to influence executive stakeholders action on key business decisions and major change initiatives.

• Build deep, trust-based advisory relationships with key stakeholders and senior leaders.
• Collaborate with cross-functional partners to enhance end-to-end value chains across the firm. 
• Be a recognized change culture carrier.
• Maintain and report KPIs/metrics for the change initiatives you lead.

 

Required qualifications, capabilities, and skills: 

• Bachelor’s degree from an accredited learning institution.
• 6 + years of relative experience.
• Project Management/change management experience.
• Strong executive level communication skills and presence.
• Proficiency in data analytics, with a demonstrated ability to interpret models and make sound decisions. 
• Proficient in the application of artificial intelligence in process improvement initiatives, with a focus on optimizing the performance of AI systems.
• Demonstrated ability in leading end-to-end transformation initiatives, including development of strategic communications, sponsor coaching, and managing stakeholder impact.
• Innovative mindset willing to experiment and embrace design thinking concepts. 

 

Preferred qualifications, capabilities, and skills:

• Proven cross functional collaboration
• Drive innovation by developing and applying creative solutions to enhance employee adoption and usage during change..
• Proficiency with Large Language Models, KPIs and change metrics.
• Prosci or other change management certification a plus.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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