Job Description

Position Title: Community Manager Lead Omnicom CT  

Pay 9  

Salary: $60,000-$74,000

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Hospitality Service Manager operates in a high-touch executive environment, managing both individual and group workflows to deliver seamless, high-caliber service that consistently exceeds guest expectations. Overseeing space optimization and the precise delivery of all onsite meetings and events, this role embodies operational excellence through transparent daily reporting and a collaborative partnership with client leadership. As an adaptable ambassador for the brand, the manager contributes to broader strategic initiatives while maintaining a sophisticated on-site presence five days a week . 

Essential Duties and Responsibilities

• Lead with presence and professionalism.
• Coordinate resources thoughtfully to ensure all high-visibility service areas are fully and appropriately staffed.
• Provide proactive, articulate, and timely communication across the team and leadership, anticipating needs and adjusting swiftly to ensure flawless front desk and floor operations.
• Ensure space optimization practices, tools, and processes are kept to the highest standard through regular quality assurance checks.
• Ensure conference spaces are tailored to requested specifications (tables, chairs, theater, classroom, boardroom) with attention to detail and ambiance.
• Act as a central, responsive resource for workplace requests, facilities tickets, and day-to-day operational needs.

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical 
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Req ID: 1569827

Rapport a specialized division of FLIK Hospitality Group

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