Job Description

Relapath is currently recruiting for a Billing and Collections Specialist in Ypsilanti, MI. This is 100% onsite in Ypsilanti, direct-hire, offering competitive salary and benefits. 
Keys:

• MUST have experience in billings and collections
• MUST have experience and be comfortable with high volume calling

POSITION SUMMARY 
Billing and Collections Specialists are required to contact clients and collect outstanding payments, including making multiple phone calls, emails, text messages, per day. The Billing & Collections team is responsible for other aspects of collections, such as resolving customer billing problems by updating customer contact information, and other issues as required. The Billing & Collection Specialists should exhibit professionalism, trustworthiness, and always align with company core values. This position will utilize your excellent written and verbal communication skills, as well as the ability to work independently.
DUTIES AND RESPONSIBILITIES

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Expected to make 50 to 75 outbound collection calls per day.
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status

QUALIFICATIONS

• 1 Year of proven experience with (AR) Accounts Receivables, Billing and Collections.
• Customer service and account management experience
• Knowledge of billing procedures and collection techniques
• Familiarity with AIA billing and lien waivers (preferred, but will train)
• Working knowledge of MS Office and databases
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Problem-solving skills, attention to detail, and drive to succeed
• Outstanding Attitude, Positive mindset, and willingness to smile in the face of adversity

EDUCATION

• High School Diploma or GED (Required)
• Associate or bachelor’s Degree – Accounting or Finance (Desired)

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